Bases de un sistema de gestión de calidad para un centro de técnicas de reproducción asistida
DOI:
https://doi.org/10.18597/rcog.508Palabras clave:
calidad de la atención en salud, normas ISO 9001, 2000, índice de embarazo, atención al clienteResumen
El propósito de este informe es revisar aquellos factores que se deberían considerar en la evaluación de calidad total de un centro de técnicas de reproducción asistida.
Metodología: se revisan las definiciones de calidad, gestión de calidad y calidad en centros de reproducción. Se revisa la percepción del cliente sobre calidad en estos centros y se describen los indicadores aceptados por las entidades internacionales de la subespecialidad.
Resultados: se hace una aproximación crítica a estos indicadores con la descripción de la acreditación de este centro como ejemplo del proceso a seguir, se brindan los indicadores de la entidad.
Biografía del autor/a
Jaime Saavedra-Saavedra
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